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Agile Ticketing Solutions

Features to Help Your Venue Reopen

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Features to Help Your Venue Reopen

How will these Features Help Your Venue Reopen?

As more venues across our nation reopen we wanted to give you the tools to help you do so seamlessly. We recognize that the world that we live in has changed and the way you operate your venue may change because of it. That is why we got to work and came up with these awesome features to help your venue reopen faster. We have added features such as Touch Free Scanning, Social Distance Seating and Online Concessions. Ready to learn more? Let’s dive in!

Social Distance Seating

Social Distance Seating allows your venue to operate as “normal” while keeping your patrons safe. This cool new feature allows your box office manager to easily define the number of rows in front of and behind a seat, as well as the number of seats to the left and right that should be blocked around seat requests. When seats are assigned the system will automatically change surrounding seats from default open inventory to a selected “Social Distance Buffer” group. This feature works with manually picked seats or auto-assignment making it easy for you to keep patrons safe and at least 6 feet apart. Also having these seats set in the system will make it easier for your staff to know which seats have been used in, making cleaning faster and more efficient.

Online Cross-Sell and Alerts

This feature allows you to offer other items to purchase while your customer navigates their way through the checkout process. The Agile Ticketing Solutions Software allows you to alert the customer with custom text, or require them to accept an attestation when adding certain items. For example, if someone is checking out and they add a beer or glass of wine to their order, you can add a requirement that this customer will need to be 21 years or older or must accept a waiver. 

Other Example Use Cases:

  • Purchasing a film then cross-sells them concessions for purchase.
  • Purchasing a certain event then asks for a donation for a specific cause.
  • Provide a message after purchasing defined items.

Making Concessions Fulfillment Easier

The Agile Ticketing Solutions fulfillment features can be set to automatically print concessions orders every few minutes for orders with upcoming events, making it easier for you to manage the amount of pre-ordered concessions you will have available and, ensuring fresh and ready concessions upon arrival. The screen can be auto refreshed and fulfilled manually. All fulfillment order receipts give details about what to prepare for the order, making it easier to help your venue reopen faster.

Touch Free Scanning

We offer touch free scanning to help your box office keep your patrons and staff safe. Touch free scanning is easy, quick and effective. No more ripping physical tickets, clients can now download tickets on their smart phones that can be scanned easily on line.

If you enjoyed this blog and want to learn more about the features Agile Ticketing Solutions offers, click here. Be sure to follow us on your favorite social media channels to keep up with all the new innovations happening!

Improve Customer Satisfaction with Agile CRM

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How Agile Ticketing Solutions’ CRM tool Can Help Improve Customer Satisfaction

Agile Ticketing Solutions recently updated our CRM marketing feature in the Agile’s Web-based portal to make it easier to successfully reach your clients. This will be a critical part to include when planning to reopen, helping you increase customer engagement and satisfaction. Agile’s CRM will allow you to easily reach your customers and relay important information regarding your upcoming events. Maintaining an exemplary level of customer satisfaction is critical to acquiring new business and keeping existing customers engaged.

We are happy to announce that you can now access CRM from anywhere, right in our advanced but easy-to-use web-based portal. The Agile Portal can easily be accessed from any smart phone device. There are many advantages of using our CRM tool, and we will dive into those now.

  1. This can help increase sales and marketing opportunities for your venue – Email Marketing and CRM can help increase sales and is a useful marketing tool. It helps to engage with current customers, review their purchase history and determine their interaction habits with your venue. Agile has reports available to you in portal that can help you find out who frequents your theatre most often, and what type of shows or movies they are most likely interested in. (It’s important to note, this is also a good tool when asking for donations from those who have donated to your venue before.) The information gathered from email marketing or CRM Campaigns can be used later on to create effective social media marketing campaigns.
  2. You can easily access customer data – Agile Ticketing Solutions CRM tool is organized as a centralized database with customer profiles filled with contact and relevant information. The Agile Ticketing Solutions software can quickly process requests and provide users with all the data they may need. This is a great tool to use when flagging an account that is a VIP or high income donor.
  3. You can easily access comprehensive reports and data from CRM – Agile Ticketing Solutions has a comprehensive report for all aspects of your venue from front of house to accounting and even CRM. Now you can access all the information you need all in one place and even from your smart phone.
  4. Improved efficiency – The Agile Ticketing Solutions software provides faster service eliminating intermediate processes. All of your important information can be found in one place, making it easier to be productive and efficient while working. CRM agents have higher productivity because they don’t spend time looking through profiles, forms, and documents.
  5. Better customer experience  – Personalized communication efforts is key to fostering a long-term relationship with your patrons. Email marketing and Agile’s CRM tool will give you a better understanding of your clients so you’ll be able to better meet their demands and requirements.
  6. Reduced costs – Saving the time and resources required for completing tasks will result in reduced expenses when everything you need to run your venue is centralized in one place. Moreover, CRM can gather comprehensive data available for a more thorough analysis so you can make educated decisions in any situation and improve sales and marketing strategies.

Our clients success is of the utmost importance, and we believe that a good CRM program can help you reach your customers in an authentic way. Keeping them informed about any updates with your venue, or when you plan to reopen will allow them to stay connected. Not planning on opening anytime soon? Put together a donation email campaign and let your patron know how they can continue to support you during this time.

Social Distance Seating in 2021

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Social Distance Seating in 2021

We are so excited that neighborhoods across the US and Canada are starting to reopen and we want you to be prepared. The social distance seating feature will allow your venue the peace of mind to know you’re keeping staff and patrons safe. If you are planning on reopening your venue, you’ll most likely need to implement social distance seating and lucky for you Agile Ticketing Solutions offers this service.

With this feature, customers or sales agents are able to select seats for purchase, and the system will automatically place the surrounding seats in a defined hold group. This makes sure there is adequate space around all groups of customers so that they can follow social distancing guidelines. This feature works with manually picked seats and auto-assignment. Once a ticket is sold, the Agile Ticketing Solutions Software will automatically block off the surrounding seats, leaving you peace of mind that your staff and patrons are safe!

Once set up, this feature will give customers and box office staff a clear indication of which seats already have people sitting in them and which are unavailable. This will also allow your customers to see how far apart people are sitting in the venue. For more information on how to set up the social distance buffer feature click here for instructions.

We also offer an ATSU Learning Lab on how to set up your reserved seating chart with seat buffer holds. To register, click here to register or contact Hope Biber, Director, Client Success at hbiber@agiletix.com .

Want to add social distance seating to your venue and you’re not yet a client of Agile Ticketing Solutions? Visit our demo page to request a meeting with Becky Roubos, Director of Sales.

How to use social media to increase ticket sales for your virtual event

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How to use social media to increase ticket sales for your virtual event

The best way to advertise an upcoming event is by using your resources such as email, sponsors and social media. Social media platforms can move your ticket sales to the next level and are a game changer for your marketing strategies. Here are a few ways you can use social media to increase ticket sales:

Live streaming – Did you know you can use Agile Link to live stream your event? This way, attendees from anywhere can participate in your event. This is great because it actually can allow you to increase participants from your in-person events. You wont have to worry about attendees who cant attend due to travel restrictions, they can join from the comfort of their own home.

Teaser campaigns – The best way to create excitement for an upcoming campaign is to put together a teaser campaign. You can give a little bit of information that will intrigue your followers and future attendees. The bit of information could be about the speakers, the band, special guests or anything that makes the event stand out. People could simply buy tickets at an event because of any single element that attracts them.

Updating your social media strategy– Instagram recently came out with the best ways to grow your social media account is to post 10+ Stories a day, 1-3 IGTV, 3 -7 IG reels  Don’t forget to constantly update your social media accounts with useful information that is associated with your events by linking directly to the event registration page.

Share a photo of a previous event– If your event was in-person before you decided to go virtual you can show pictures from the in-person event. The crowd, the smiling faces, the comments and shares will lead you to a larger audience base and eventually generate even more ticket sales. People love to see customers experiences, o they know they are making the right choice about investing money on your next event.

Writing blogs – To increase engagement, you can write short but informative blogs based on your event topics. For example, if your event is about promoting a conference, you can write a blog about the key note speakers, about their accomplishments and why you are excited to have them speak at your event.

New Year, New Marketing Strategy

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New Year, New Marketing Strategy

Here are a few of our recommendations for continuing to grow your business even in a global pandemic.

Streaming Services

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If you haven’t already added a streaming service to your options of ways your patrons can still support your theater while closed, now may be a great time to do so. Your organization may want to offer a variety of films both new and old for your streaming options for your patrons to enjoy from the comfort of their home. More specifically, Indie films are great to advertise that you have these types of films available to be streamed on social media to help reach even more potential business outside your local area. Maybe even offer a Member-Only Streaming Event to increase membership sales.

Consider Curbside Pickup of Concessions

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Is your theater currently offering streaming services? Complement your feature film with a bag of popcorn or theater candy available for curbside pickup at your theater. You can even offer discounts on merchandise when they are there or hand out coupons inviting them to their next film for a discount. 

Have You Thought of Renting out Your Theater for Special Events?

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With theatres being closed for a majority of 2020, not only have people had to find other things to do than to go to the movies, but they really are missing that genuine theatre experience. Advertise that your theater can be rented out for a small gathering or special event such as a proposal, anniversary dinner, or birthday celebration with a limited number of guests to make sure that you are staying compliant to CDC and Government recommendations of social distancing.

Rent Out the Naming Rights and Community Announcements with Marquee

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Rent out your Marquee to local and small businesses to help them advertise their business. You can charge anywhere from $200 to $500 dollars a day!

Social Media Targeted Advertising

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Social media has forever changed the way we market our buisnesses. Targeted Advertising on social media allows your organization to reach thousands of people and bring awareness to your campaigns in minutes. 

Have any other ideas or questions? Feel free to reach us at support@agiletix.com